Frequently Asked Questions
Everything you need to know about your GLD experience.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the US, while international orders may take 7-14 business days depending on customs processing.
What is your return and exchange policy?
We offer a 14-day return policy for most items in original, unworn condition. Please note that custom-made pieces and solid gold items are final sale.
Does GLD jewelry come with a warranty?
Yes, we offer a Lifetime Warranty on all jewelry purchased directly from our site. If your piece fades or breaks under normal wear, we will replace it for free.
What materials are used in your products?
Our jewelry is crafted using premium materials including 14k-18k gold plating over surgical-grade stainless steel or 925 sterling silver, as well as solid gold options for select collections.
How can I track my package?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal to monitor your delivery in real-time.
Do you offer flexible payment options?
Yes, we partner with services like Affirm and Klarna to allow you to buy now and pay later through interest-free installments.